Frequently Asked Questions


Bill Pay for All Policyholders

1. Who can I contact if the amount due shown on my account is incorrect?

2. How do I know that paying my bill online is secure?

3. What methods can I use to pay my bill online?

4. Will I still receive paper statements?

5. Why does your site transfer to another website when I pay my bill?

6. Can I pay my premium by telephone?

7. Can my agent pay online or on the phone on my behalf?

Bill Pay for Personal Lines Policyholders

1. How do I pay my premium online?

2. Do I have to register and set up an account in order to pay my premium online?

3. Does it cost extra to pay for my policy online?

4. How can I change my billing date?

5. How can I change my billing address?

6. Will I get a reminder email before payments I have set up as recurring are withdrawn from my account?

7. I have set up recurring payments; will I get a confirmation email after each transaction?

8. What is the difference between my billing account number and my policy number?

9. Do I have to pay for all policies at once, or can I select which policies to pay now?

10. What happens if I pay more than I owe?

11. How long does it take to process my online payment?

12. How can I change the date my EFT payment is withdrawn?

13. Why do I need a nickname for my account?

14. How do I pay for my policies together if they have different policy numbers?

15. Can I link my policy to other policies to pay them together?

16. Can I make payments on canceled policies?

Bill Pay for Life Policyholders

1. How do I pay my premium online?

2. Do I have to register and set up an account in order to pay my premium online?

3. How can I change my billing date?

4. How can I change my billing address?

5. What happens if I pay more than I owe?

6. How long does it take to process my online payment?

7. How can I change the date my EFT payment is withdrawn?

8. How can I begin paying my premiums automatically from my checking or savings account every month?

9. Does it cost extra to pay for my policy online?

Bill Pay for Business Policyholders

1. How can I change my billing date?

2. How can I change my billing address?

3. What is the difference between my billing account number and my policy number?

4. What happens if I pay more than I owe?

5. How long does it take to process my online payment?

6. How can I change the date my EFT payment is withdrawn?

7. Does it cost extra to pay for my policy online?

Bill Pay for Surety Bondholders

1. How can I change my billing date?

2. How can I change my billing address?

3. What is the difference between my billing account number and my bond number?

4. What happens if I pay more than I owe?

5. How long does it take to process my online payment?

6. How can I change the date my EFT payment is withdrawn?

7. Does it cost extra to pay for my bond online?

Registration for Personal Lines Policyholders

1. I can't remember my User ID. Can you email me that information?

2. Can you reset my password if I have forgotten it?

3. What do I do if I can't read the distorted letters I need to input?

4. Why do you need the last four digits of my Social Security number?

5. Can I pay online without an email address?

6. Why can't I change my date of birth?

7. Why can't I change the last four digits of my Social Security number?

8. Why did I receive an email saying that my account is locked?

9. Why do I need to provide all of this information to register?

10. Why do I need to answer questions about myself to register? How did you get this information?

11. Can I create more than one account for a policy?

12. Does changing my address in this system change it on my policy?

13. Can I change my User ID?

14. Why did I receive an email stating my password was reset, if I didn't request it?

15. How can I contact Customer Support?

16. What if I have forgotten both my User ID and password?

17. Do I have to register and set up an account in order to pay my premium online?

18. Can I receive my policy documents and/or billing statements by email instead of paper copies?

Other Services

1. What online services are available?

2. How do I correct my insurance agent’s name if it is incorrect?

3. Why aren’t all of my policies displayed?

4. How do I know if my policy is agency bill or direct bill?



Contact Information 
Phone: 888-242-0888
Send us a message
Hours (all times Eastern):
Monday - Friday, 7:30 am - 6 pm 
Saturday, 7:30 am - noon
(except holiday weekends)