The email you received from cinfin@paymentus is not phishing. It is safe to open. Please follow the prompts to access your premium refund. If you have additional questions about your premium refund, please call Policyholder Services, 888-242-0888.

Refund options include verified checking or savings accounts, push-to-debit transaction or placed within your Venmo™ or PayPal™ accounts.

Cincinnati takes security seriously and has made sure our registration and third-party payment systems use industry-standard electronic safeguards to guard your personal information. For example, our site utilizes SSL encryption to protect information transmitted between your web browser and our site. For additional information see the Electronic Privacy Policy.

Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

No, select the Pay Now feature to make a one-time payment.

Payments receiving a confirmation number before 3 p.m. Eastern Time are applied the same day. Payments made after 3 p.m. Eastern Time are applied the next business day. Business days are defined as Monday through Friday, except bank holidays.

A third-party vendor hosts our online payment site. The site displays a message indicating that the website is redirecting you to a safe and secure site.

Yes, you may make a one-time payment by calling Cincinnati’s phone payment service, 800-364-3400.

Your declarations page (the first page of your policy) indicates whether your policy is direct bill or agency bill.

Online services available to our personal lines (home, condo, tenant, dwelling fire, auto, watercraft, personal articles and umbrella) policyholders:

• View & Print
  Policyholders can access policy documents such as declaration pages, billing statements and auto ID cards.
• Pay Online
  Policyholders billed directly from Cincinnati Insurance (not their local agency) can register to pay premiums and set up recurring payments online. Policyholders may also make one-time (or single) payments without registering using the Pay Now feature. This option does not store their information, so they must re-enter each time they pay online.

No, you will receive a confirmation email after the amount due is withdrawn from your account or charged to your credit card.

After the amount due is withdrawn from your account or charged to your credit card, you receive a confirmation email.

This feature is not currently available. You may make a one-time payment for a policy using Cincinnati’s phone payment service, 800-364-3400. Or you can ask your local Cincinnati agent to put all your policies in an account bill to be paid together.

Some policy documents are not yet available for viewing on this site. Please check back later as we continue to add policy documents. For immediate assistance, please contact your agent. Only policies billed by Cincinnati, direct bill policies, can be paid online. If you believe you have a direct bill policy that is not displayed, please contact Customer Support.

Your policy number represents a single policy in your account, and your billing account number keeps track of all of your policies billed together.

On the My Policy page, select the policies you wish to pay by checking the box to the left of the policy.

Please contact your agent to request a pre-authorized withdrawal from your bank account.

• You can make a payment without registering by selecting the Pay Now feature. Pay Now does not store your information and does not allow you to set up recurring payments; you must re-enter your information each time you make a payment using this method.
• You can set up an account to schedule recurring payments by storing your payment information in the system.

Payment options include major credit cards (Visa^®, MasterCard^®, Discover^® or American Express^®), debit cards, PayPal™, PayPal Credit, Venmo™, Apple Pay^®, Google Pay™, checking or savings accounts. Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

Please contact your agent.

Please contact your agent to request changes to your billing schedule.

Please contact your agent to change your billing address.

No. If your policy is in canceled status, please contact your agent to discuss reinstatement.

This is determined by your type of policy. With universal life insurance policies, extra premium may be applied to the cash value as long as the policy permits the additional funds or applied to any outstanding loan balance. For whole life insurance, any overpayment would be applied to any outstanding loan balance or refunded depending on the amount. Overpayments for term and disability income insurance would most likely be automatically refunded depending on the amount. Should you pay more than you owe, you may contact Cincinnati Life, 877-564-0214 or lifepremiumacct@cinfin.com to confirm the outcome.

To enroll, print and complete the Pre-Authorized Withdrawal Agreement. Fax the completed form along with a voided or photocopied check (checking account) or deposit slip (savings account) to 513-870-2095, email to lifepremiumacct@cinfin.com or mail to:

The Cincinnati Life Insurance Company
Attn: Life Premium Accounting
P.O. Box 145496
Cincinnati, OH 45250-5496

You can make a payment by selecting the Pay Now feature. Pay Now does not store your information and does not allow you to set up recurring payments; you must re-enter your information each time you make a payment using this method.

Payment options include major credit cards (Visa^®, MasterCard^®, Discover^® or American Express^®), debit cards, PayPal™, PayPal Credit, Venmo™, Apple Pay^®, Google Pay™, checking or savings accounts. Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

Life insurance policyholders may call 800-783-4479.

Billing dates for life insurance cannot be changed. You can change your payment method or frequency of payment by contacting Cincinnati Life, 877-564-0214 or lifepremiumacct@cinfin.com.

Please contact Cincinnati Life at 877-564-0214 or lifepremiumacct@cinfin.com to request changes to your billing address.

No. If your policy is canceled, please contact your agent to discuss reinstatement.

Your policy number is a 7-digit number and your billing account number is a 10-digit number. Both are needed to make online and phone payments.

All policies within a billing account must be paid at the same time.

If you pay more than you owe, the system will apply the additional payment to future installments or amounts due.

• Eligible business accounts receive an enrollment letter with registration instructions through the USPS. Online account holders may choose to setup recurring Automatic Payments.
• You can request an EFT Authorization Form by calling Cincinnati Corporate Billing, 877-942-2455 or emailing us, CinciBill@cinfin.com.

• You can make a one-time payment by selecting the Pay Now feature. Pay Now does not store your information and does not allow you to set up recurring payments; you must re-enter your information each time you make a payment using this method.
• Registered online account holders may make one-time or automatic payments and store information in an online wallet.

Payment options include major credit cards (Visa^®, MasterCard^®, Discover^® or American Express^®), debit cards, PayPal™, PayPal Credit, Venmo™, Apple Pay^®, Google Pay™, checking or savings accounts. Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

Commercial policyholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

Commercial policyholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

Commercial policyholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

No. If your policy is in canceled, please contact your agent to discuss reinstatement.

Your bond number is a 7 digit number and your billing account number is a 10 digit number. Both are needed to make online and phone payments.

All bonds within a billing account must be paid at the same time.

If you pay more than you owe, the additional payment is applied to future installments or amounts due.

If you would like to pay your premiums automatically each month, please complete and return a signed EFT Authorization Form. The form can be requested by calling, 877-942-2455 or emailing us at: CinciBill@cinfin.com.

You can make a payment by selecting the Pay Now feature. Pay Now does not store your information and does not allow you to set up recurring payments; you must re-enter your information each time you make a payment using this method.

Payment options include major credit cards (Visa^®, MasterCard^®, Discover^® or American Express^®), debit cards, PayPal™, PayPal Credit, Venmo™, Apple Pay^®, Google Pay™, checking or savings accounts. Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

Surety bondholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

Surety bondholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

Surety bondholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

No. If your surety bond is in canceled status, please contact your agent to discuss reinstatement.

You may request your User ID by going to the Login Help page.

You may request a temporary password by going to the Login Help page.

No, you need an email address to register.

Your account locks if you attempted and failed to log in or if you requested a temporary password but were unable to answer your challenge questions. The email that you received provides instructions on how to unlock your account.

No, the system can assign only one User ID per policy.

No, the information provided in this payment system does not modify your policy. Please contact your agent to change your policy information.

No, your User ID is unique to you and linked with the security of your account. Users cannot change their IDs.

An unauthorized user may be trying to access your account. Please contact Customer Support.

You may contact Customer Support by telephone, 888-242-0888 or by email.

Go to the Login Help page, enter your email address in the Forgot User ID box and choose Continue. If the email address matches what we have on file, the system will send your User ID to your email address. You may then enter your User ID in the Forgot Password box and choose Continue. The system will send a security code to the email address from your User Profile. Please enter the security code and follow the prompts to change your password.

No, select the Pay Now feature to make a one-time or single payment. You may continue to make single payments each time you pay without registering.

Yes, after logging in to your account, select 'Preferences' on the left side of the screen.

Some operating system developers, such as Google or Apple®, allow mobile application users to request deletion of accounts created within an application. If you request deletion of your account, Cincinnati Insurance may still retain your information for legal, auditing, regulatory and business purposes. Retention periods vary according to specific legal, auditing, regulatory and business needs. A request to delete an account within the mobile application only applies to the credentials and account you created within the application and not to any other accounts you may have with Cincinnati Insurance.

Deleting your account will also remove access to all online services available through cinfin.com. To proceed, please call, 888-242-0888, to allow us to confirm your identity before deleting your account.

You may request your User ID by clicking here and entering your email address and selecting Continue. If the email address matches what we have on file, we will send your User ID to your email address.

You can reset your password by clicking here and entering your User ID and clicking Next. The system will present you with a list of authentication options to verify your identity. Once authenticated, please follow the prompts to reset your password.

No, you need an email address to register.

Your account locks if you attempted and failed to log in or authenticate your identity. The system will generate an email that provides instructions on how to unlock your account. You can also visit the Account Login page, click Unlock Account and enter your User ID. You will then choose from a list of authentication options to verify your identity. Once authenticated, the system will unlock your account and request your password to login in.

By providing this information, you help us to secure your account against unauthorized use.

No, your User ID is unique to you and linked with the security of your account. Users cannot change their IDs.

An unauthorized user may be trying to access your account. Please contact Customer Support.

You may contact Customer Support by telephone, 888-242-0888 or by email.

No, select the Pay Now feature to make a one-time or single payment. You may continue to make single payments each time you pay without registering.

Yes, after logging in to your account, select 'Preferences Center' on the top right side of the Account Summary page, under your personal profile.

Your policy number is a 7-digit number and your billing account number is a 10-digit number. Both are needed to make online and phone payments.

If you pay more than you owe, the system will apply the additional payment to future installments or amounts due.

Online account holders may choose to setup recurring Automatic Payments.

• You can make a payment by selecting the Pay Now feature. Pay Now does not store your information and does not allow you to set up recurring payments; you must re-enter your information each time you make a payment using this method.
• Registered online account holders may make one-time or automatic payments and store payment information in an online wallet.

Payment options include major credit cards (Visa^®, MasterCard^®, Discover^® or American Express^®), debit cards, PayPal™, PayPal Credit, Venmo™, Apple Pay^®, Google Pay™, checking or savings accounts. Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

Please contact your agent.

Please contact your agent to request changes to your billing schedule.

Please contact your agent to change your billing address.

No. If your policy is in canceled status, please contact your producer to discuss reinstatement.

Your policy number is a 7-digit number and your billing account number is a 10-digit number. Both are needed to make online and phone payments.

If you pay more than you owe, the system will apply the additional payment to future installments or amounts due.

• Eligible business accounts receive an enrollment letter with registration instructions through the USPS. Online account holders may choose to setup recurring Automatic Payments.
• You can request an EFT Authorization Form by calling Cincinnati Corporate Billing, 877-942-2455 or emailing us, CinciBill@cinfin.com.

• You can make a one-time payment by selecting the Pay Now feature. Pay Now does not store your information and does not allow you to set up recurring payments; you must re-enter your information each time you make a payment using this method.
• Registered online account holders may make one-time or automatic payments and store information in an online wallet.

Payment options include major credit cards (Visa^®, MasterCard^®, Discover^® or American Express^®), debit cards, PayPal™, PayPal Credit, Venmo™, Apple Pay^®, Google Pay™, checking or savings accounts. Where permitted, payments made by credit card may be subject to a processing fee of up to 3%. This fee is charged by our third-party payment processor and is nonrefundable. To avoid this fee, please consider using an alternative payment method.

Excess and Surplus policyholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

Excess and Surplus policyholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

Excess and Surplus policyholders may call, 877-942-2455 or send a message to CinciBill@cinfin.com.

No. If your policy is in canceled status, please contact your producer to discuss reinstatement.