I can't remember my User ID. Can you email me that information?
Can you reset my password if I have forgotten it?
You may request your User ID by going to the Login Help
What do I do if I can't read the distorted letters I need to input?
You may request a temporary password by going to the Login Help
Why do you need my Social Security number and date of birth?
You may request a new code by pressing this button to the right of the code.
This does not penalize you in any way. You may also hear an audio version of the code by pressing the button on the right.
We use the last four digits of your Social Security number in conjunction with your date of birth to verify your identity and secure your electronic policy documents and billing statements from unauthorized access.
Why can't I see the Social Security number or date of birth that you have on file?
To protect your identity and privacy, we don’t display personal information. If you believe that there is an error or you would like to change the information, please access your account by visiting cinfin.com.
Can I pay online without an email address?
No; you need an email address in order to register.
Why did I receive an email saying that my account is locked?
Your account locks if you attempted and failed to log in or if you requested a temporary password but were unable to answer your challenge questions. The email that you received provides instructions on how to unlock your account.
Why do I need to provide all of this information to register?
By providing this information, you help us to secure your account against unauthorized use.
Why do I need to answer questions about myself to register? How did you get this information?
To verify your identity, we use a brief quiz provided by a third-party vendor and based on publicly available information. The questions refer to the first named insured on the policy.
Can I create more than one account for a policy?
No; each policy can be used with only one User ID.
Does changing my address in this system change it on my policy?
Can I change my User ID?
No; information provided in this payment system does not modify your policy. Please contact your agent
to change your policy information.
No; your User ID is unique to you and is linked with the security of your account. It cannot be changed.
Why did I receive an email stating my password was reset, if I didn't request it?
How can I contact Customer Support?
An unauthorized user may be trying to access your account. Please contact Customer Support
What if I have forgotten both my User ID and password?
You may contact Customer Support by telephone at 888-242-0888 or by email
Do I have to register and set up an account in order to pay my premium online?
Go to the Login Help
page, enter your email address in the Forgot User ID box and choose Continue. If the email address matches what we have on file, your User ID is sent to your email address. You may then enter your User ID in the Forgot Password box and choose Continue. To confirm your identity, you are prompted to answer a challenge question you chose when registering. When you answer correctly, a temporary password is sent to the email address you used to set up payments.
No; simply select the Pay Now feature to make a one-time, or single, payment. You may continue to make single payments each time you pay, without registering.
Can I receive my policy documents and/or billing statements by email instead of paper copies?
Yes; after logging in to your account, select 'Preferences' on the left side of the screen.