Who can I contact if the amount due shown on my account is incorrect?
How do I know that paying my bill online is secure?
Personal and commercial policyholders and surety bondholders should contact your agent
. Life insurance policyholders may call 800-783-4479.
What methods can I use to pay my bill online?
Payment methods include major credit cards (Visa®, MasterCard®, Discover® or American Express®), checking or savings accounts.
Why does your site transfer to another website when I pay my bill?
Our online payment site is hosted by a third party vendor. The site displays a message indicating that visitors are being redirected. Your computer may be set up in a way that displays the message too quickly for you to read. Please be assured that the site you are being directed to is the correct one.
Can I pay my premium by telephone?
Yes, you may make a one-time payment by calling Cincinnati’s phone payment service at 800-364-3400.
Can my agent pay online or on the phone on my behalf?
To protect your information security and to comply with banking laws, only the cardholder or bank account holder may make payments online or by phone. The payor must personally authorize transactions from his or her account.