Frequently Asked Questions

How do I know that paying my bill online is secure? Does it cost extra to pay for my policy online? Do I have to register and set up an account in order to pay my premium online? How long does it take to process my online payment? Why does your site transfer to another website when I pay my bill? Can I pay my premium by telephone? How do I know if my policy is agency bill or direct bill? How do I correct my insurance agent’s name if it is incorrect?

The Cincinnati Insurance Companies

What online services are available? Will I get a reminder email before payments I have set up as recurring are withdrawn from my account? I have set up recurring payments; will I get a confirmation email after each transaction? How do I pay for my policies together if they have different policy numbers? Why aren’t all of my policies displayed? What is the difference between my billing account number and my policy number? Do I have to pay for all policies at once, or can I select which policies to pay now? How can I begin paying my premiums automatically from my checking or savings account every month? How do I pay my premium online? What methods can I use to pay my bill online? Who can I contact if the amount due shown on my account is incorrect? How can I change my billing date? How can I change my billing address? Can I make payments on canceled policies?
What happens if I pay more than I owe? How can I begin paying my premiums automatically from my checking or savings account every month? How do I pay my premium online? What methods can I use to pay my bill online? Who can I contact if the amount due shown on my account is incorrect? How can I change my billing date? How can I change my billing address? Can I make payments on canceled policies?
What is the difference between my billing account number and my policy number? Do I have to pay for all policies at once, or can I select which policies to pay now? What happens if I pay more than I owe? How can I begin paying my premiums automatically from my checking or savings account every month? How do I pay my premium online? What methods can I use to pay my bill online? Who can I contact if the amount due shown on my account is incorrect? How can I change my billing date? How can I change my billing address? Can I make payments on canceled policies?
What is the difference between my billing account number and my bond number? Do I have to pay for all policies or bonds at once, or can I select which policies or bonds to pay now? What happens if I pay more than I owe? How can I begin paying my premiums automatically from my checking or savings account every month? How do I pay my premium online? What methods can I use to pay my bill online? Who can I contact if the amount due shown on my account is incorrect? How can I change my billing date? How can I change my billing address? Can I make payments on canceled policies?
I can't remember my User ID. Can you email me that information? Can you reset my password if I have forgotten it? What do I do if I can't read the distorted letters I need to input? Why do you need my Social Security number and date of birth? Why can't I see the Social Security number or date of birth that you have on file? Can I pay online without an email address? Why did I receive an email saying that my account is locked? Why do I need to provide all of this information to register? Why do I need to answer questions about myself to register? How did you get this information? Can I create more than one account for a policy? Does changing my address in this system change it on my policy? Can I change my User ID? Why did I receive an email stating my password was reset, if I didn't request it? How can I contact Customer Support? What if I have forgotten both my User ID and password? Do I have to register and set up an account in order to pay my premium online? Can I receive my policy documents and/or billing statements by email instead of paper copies?

CSU Producer Resources Inc.

What is the difference between my billing account number and my policy number? What happens if I pay more than I owe? How can I begin paying my premiums automatically from my checking or savings account every month? How do I pay my premium online? What methods can I use to pay my bill online? Who can I contact if the amount due shown on my account is incorrect? How can I change my billing date? How can I change my billing address? Can I make payments on canceled policies?


Contact Information
Pay by Phone: 800-364-3400
Online Payments Support: 888-242-0888
Send us a message
Hours (all times Eastern):
Monday - Friday, 7:30 a.m. - 7 p.m.
Saturday, 7:30 a.m. - noon
(except holiday weekends)